Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there
If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to email@example.com
7*24 hrs customer service:
+1 202 709 9880
If you have any questions about your order, please add your order number and try to be as descriptive is possible.
We do not ask this to be a pain, but rather to get your questions asked quicker!
ORDER CHANGING QUESTIONS:
I SEE I ORDERED THE WRONG SIZE, CAN I STILL CHANGE THIS?
I SEE I USED THE WRONG ADDRESS, CAN I STILL CHANGE THIS?
I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?
RETURNS AND EXCHANGES
IF YOU NEED TO RETURN OR EXCHANGE YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE:
Note: we cannot take exchanges for personalized items as we cannot stock them.
Reasons why you want to return or exchange your order
A change in size
It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
- Please Note:
You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
- Please Note:
You received a damaged item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (firstname.lastname@example.org) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
- Please Note:
- If you meet the above criteria please shoot us an email to email@example.com.
NOTE: Alienwing active does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
WHERE ARE YOUR ITEMS MADE?
CAN I ALSO CONTACT YOU GUYS BY PHONE?
WHY IS EVERYTHING PRICED IN DOLLARS? I AM NOT FROM THE USA.
I FIND THE PRICING PRETTY MUCH ON THE HIGH END, WHY IS THIS?
DO YOU ALSO WORK WITH SOCIAL MEDIA INFLUENCERS?
I WOULD LOVE TO PROMOTE YOUR STUFF, DO YOU HAVE AN AFFILIATE PROGRAM?
CAN I USE MULTIPLE DISCOUNT CODES ON ONE ORDER?
SHIPPING AND HANDLING QUESTIONS:
WHERE DO YOU GUYS SHIP TO, I AM NOT FROM THE USA YOU SEE?
HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?
I DIDN'T RECEIVE ALL MY ITEMS, HOW COME?
WHAT DO YOU CHARGE FOR SHIPPING?
I CANNOT TRACK MY ORDER VIA YOUR TRACKING PAGE, HOW COME?
CUSTOMS CHARGED ME EXTRA FOR MY DELIVERY, NOW WHAT?
MATERIALS AND SIZING QUESTIONS:
WHAT ARE YOUR LEGGINGS MADE OF?
WHAT SIZES DO YOU HAVE FOR US?
MY QUESTION IS NOT ANSWERED IN THE FAQS, WHAT SHOULD I DO?
Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.
You can do so by sending an E-mail to
firstname.lastname@example.org If it is about an order you made, please be as descriptive as possible and don't forget include your Order Number.