1. All return requests must be initiated within 30 days your package has been delivered.
2. All items must be returned in their original condition, with all tags and hygiene seals attached. Bikini sets must be returned with both top and bottom.
3. Accessories, beach towels and items marked as FINAL SALES cannot be returned or exchanged, unless there is a quality issue.
*Subject to our terms and condition
- Accessories, beach towels and lingerie can be only exchanged if there is a quality issue.
- Items marked as FINAL SALE cannot be returned or exchanged.
- Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for returns.
Refunds are issued to your original account or as a ALIEN ACTIVE Cash Coupon**, which can be used as store credit.
|Refund method||Cash Coupon*||PayPal||Credit Card|
|TIME FRAME||INSTANT||3 Business Days||3-5 Business Days|
** Items purchased with ALIEN ACTIVE Cash Coupon are final sale and cannot be returned or exchanged.
No, Gift Cards cannot be reloaded; used for payment outside of www.cupshe.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
If you have any other questions, please contact our customer service team via the Contact Us page.