After placing your order, we may need 1-3 business days to prepare your order.
This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
We will inform you with an email after shipment or if there is any delay.
Please make sure you login the right email account and please check your mailbox spam folder as well.
If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Care Team.
Once your package shipped, we will not be able to change anything.
Yes, you can. There are two types of order cancellation:
1. Cancelling a paid order.
If you haven't received the shipping notification, you can cancel this order under "My Orders". Or you can contact our customer service by Chat or Ticket.
2. Cancelling an unpaid order:
An unpaid order will be canceled automatically after 24 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be cancelled. Please find an example picture below.Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
4. How long does it take for my order to ship?
When you place an order with ALIEN ACTIVE we will have to process the order first. Processing usually takes 3-7 business days for your order.
We will send you an email if the processing for your order takes longer than expected. Shipping time will depend on which country you reside in.
Please refer to our shipping section for more details on how long it will take to get your package.
ALIEN ACTIVE has multiple warehouses all over the world. We have warehouses in California, New Jersey, China, Dubai and Belgium.
Your items will be shipped from the nearest facility that stocks the item you ordered.
The billing address will be automatically generated to the same as shipping address. If you want to change it, you can click on "Edit" at the check out page (after clicking PLACE ORDER button).
If you paid already, then no need to change the billing address, as we'll just ship the order to the shipping address that you left on our site.
Therefore, it does not matter that the billing address is different from the shipping address.
If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your ALIEN ACTIVE account, and click "My Orders" button to see your orders. You may also submit a ticket (firstname.lastname@example.org) online to find out more information about your order.
8. How long does delivery normally take?
You will receive your order in 6-17 business days from the date that it is placed. Standard delivery may need more days than express delivery.
For delivery time after your order was sent out, you can check the shipping info page for estimated delivery days. Or you can log into your account >> click on "My Orders" and click on the "Track Order Details" button for more tracking details.